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Now I’m Certain That AT&T Sucks

I just returned from a week’s long vacation in Puerto Vallarta, Mexico.  (And as an aside, if you are going and want restaurant recommendations, I have some good ones).

I have an iPhone that I’m generally pleased with.  Yes, I gripe like everyone else about the lack of cut and paste, the lack of a sideways keyboard on email and other complaints, but I think it’s the best machine out there by far.

The one thing that I’ve not understood, however, is the general speed of the device.  I’m never sure if the latency I’m experiencing is local or the AT&T network, but I don’t think it’s "really fast" like Apple claims.  In fact, in the U.K., Apple can’t advertise this claim at all. I think that my old Motorola 9m on the Verizon 3G network was a bit faster, even running Windows mobile. 

When I landed in Mexico, I wondered what coverage, if any I would have.  I was shocked. 

The speed was incredible.  Web browsing, texting, local apps that require external content were all screaming fast.  It was like iPhone 4G, except that it was today! 

Well, actually it was yesterday, because today I’m back in the U.S. and back to my regular speeds.  And now I’m even more disappointed having seen what my iPhone can do on a better network.

Sigh.  Nice work Apple on the device, but wish that you had chosen a better network partner.

January 4th, 2009     Categories: Frustrations    
  • http://intensedebate.com/people/clemmonsm clemmonsm

    Ever tried using it at an event in the US where there are more than 90k people? Good luck on that one. No data, SMS or VMs… Never had that problem with Verizon!

  • http://charleyhine.com Charley Hine

    Agreed. My old Moto Q on Sprint surfed EVDO much faster than my iPhone does on 3G. It was a sad implementation of WM as well.

  • http://www.jasbone.com Ross Carlson

    Happily we can all be rid of AT&T and still use our iPhones as the hackers have finally unlocked it:

    http://blog.iphone-dev.org/post/67797811/dont-eat

  • Larry Streeter

    For the 2nd time, my Samsung Blackjack II has died while travelling on business. We're talking dead, this thing won't even boot. The first time it happened I escalated all the way to the Office of the President. Resolution? They gave me the same phone again. Now here I am in another city completely disconnected from my family, my employees, email, calendar, etc. I've left multiple messages for the gentleman I worked with before only to have no return call.

    I know what the answer will be when (and if) they ever call back. "Oh, you're phone has to fail 3 times before we would consider replacing it". Well you know what AT&T, the conference I'm speaking at on Tuesday is all about Driving a Positive Customer Experience and how in turn, that drives customer loyalty. Unless I hear from them before 2:15pm on Tuesday, Jan 26th, AT&T Wireless will be featured prominently in my speech as a classic example of how to do everything wrong! I'm sure that some of the 800 people I'll be speaking to will be influenced by the story I have to tell!

  • http://bakerscartsupply.com/ golf cart parts

    I know what you guys mean. I was also subscribed to AT&T for a month and really had a lot of complains down to my throat with their services. Had to switch to Verizon as I had no choice for the time being.
    I just wish them guys at AT&T see this thread and do something about the quality and reliability of their service!

  • http://www.hiraseo.com Services SEO

    It's always late when we realize that the stock sucks..!!

  • http://www.hellocouponsite.com coupons

    I agree with you about At&T. Google play in to the ISP market. Google wins.